Probably you are already aware of the fact that artificial intelligence and machine learning are all around us, from phones to devices and a huge number of things in between. But do you know what is the core technology that enables these devices to perform effectively? It’s natural language processing or NLP. Have you ever come across situations like you’re typing something on your smartphone and it is coming up with word suggestions based on what you’re currently typing and what you usually type? Surely you did and that’s a natural language processing system in action. We surely overlook the technology and take it for granted but in the business domain, it is one of the biggest innovations that have transformed the entire domain.